Workflow
WORKFLOW
Privacy Policy
Vector Workflow · Last updated 10 November 2026
VectorXPro makes Vector Workflow, an app on the web, iPhone, iPad and Android that plants use to run the work inside a tool room, prototype shop or job shop: requests, work orders and material, a scan at every step, quality checks, hours, cost, and where every part is. This policy explains what information Vector Workflow handles, why, and the choices you have. Questions: support@vectorxpro.com.
Who controls your information
Vector Workflow is used by companies, usually your employer. The company invites its people, decides what is recorded, and controls its records. VectorXPro stores and processes that information on the company's behalf. For questions about a company's records, you can also ask its Vector Workflow admin.
What Vector Workflow collects
| Information | Examples | Why |
|---|---|---|
| Account | Name, email address, job title, team, who you report to, and your roles (such as admin, leader, supervisor or cost viewer) | To sign you in, show who did what, decide what you can see, and route work and emails to the right people |
| Requests and work records | Requests and their history, work orders, parts, routes, material and stock moves, problems, inspection results, validations and who attended, and who made each change and when | This is the service: the record the plant keeps |
| Files and photos | Drawings, documents and photographs attached to a request, a problem or an inspection (such as a CMM report), up to 50 MB each | To show exactly what was asked for and what was found |
| Scans | Each scan of a traveler: who scanned it, the part and step, the machine, site or vendor, and the time | To show where every part is, when each step started and finished, and the hours it took |
| Time logs | Hours you log by hand against a work order or project code, with the date and a note, and any correction a leader makes | For hours and cost against the estimate |
| Costs | Labour rates, material and part costs, estimates and capital numbers | For cost against the estimate; shown only to admins, leaders and the cost viewers the company names, never on shop screens |
| Vendors | The name, contact person, email address and phone number of a supplier or outside processor the plant uses, and promise dates | So the plant can see work at a vendor and when it is due back |
| Emails we send | Who was emailed, about what, when, and whether it was delivered: new requests, late steps, validations and invitations. Admins of a company on a trial or a plan may also get an occasional email about Vector plans and add-ons, at most one a fortnight, each with an unsubscribe link | So the right person hears about it, and the plant can see that they did |
| Live Floor (only for companies that add it) | Shop TV links, machine and bay QR pages and the floor map. A TV link opens without a sign-in and shows only what is running, next and late on the floor; it never shows costs, and an admin can turn a link off at any time | So everyone on the floor can see what is happening without signing in |
The camera is used for two things: reading barcodes and QR codes, and taking a photo when you choose to attach one (for example with Camera on a new request). Vector Workflow does not store what the camera sees while reading a code; a photo is kept only when you attach it. Vector Workflow has no advertising, sells no information, and does not track you across other companies' apps or websites. On the web it keeps your sign-in in your browser so you stay signed in; it uses no advertising or analytics cookies.
Who processes it for us
- Supabase hosts the database, sign-in and file storage, in the United States.
- Resend delivers our emails: invitations, new requests, late steps, validations and plan emails to admins.
- Microsoft Azure serves this website and the web app.
- Google ML Kit reads barcodes and QR codes on the camera in the Android app, on the phone itself. Google receives diagnostics from it (device model and operating system version, app version, performance and error codes), never the pictures, the codes read, or anything that names a person. The iPhone app and the web app don't use it.
- Apple (App Store) and Google (Google Play) deliver the phone app and its updates, under their own terms. Neither receives your records from us.
How long it's kept, and why some of it can't be edited
Vector Workflow is built so that a plant's record can be trusted: history is never rewritten, a scan that was undone stays on the record marked as undone, a correction to a step’s clocked hours keeps the clocked hours and the reason beside it, withdrawn time and withdrawn files stay on the record marked as withdrawn. Records are kept for as long as the company uses Vector Workflow. When a company closes its account, its records and files are deleted in accordance with applicable law, so a company should export what it needs first.
Your choices
- See or correct your details: your name and job title are shown in the app; ask your admin or us to correct them. Hours you logged can be changed or withdrawn by you for 7 days, and by a leader after that.
- Delete your account: in a Vector app on your phone, open Settings and choose Delete My Account (you confirm with your password), or write to support@vectorxpro.com from the address you sign in with. A company's last admin can't delete their account until another admin is named, so a company is never left without one. One Vector account signs you in to every Vector app, so it is deleted from all of them. Your sign-in, email address, job title and team are deleted. Your name stays on work already recorded (requests you raised, steps you scanned, hours you logged, checks you made), because removing it would falsify a record the plant relies on; the row that remains carries no address and no sign-in. Work you were responsible for stays with the plant so it can be handed on.
- Emails: invitations, new-request, late-step and validation emails are part of the service. The plant sets when late-step emails go out. Plan emails to admins stop with the unsubscribe link in any of them.
Security
Data travels over encrypted connections. Each company's records are kept separate, and the database itself decides who may see and change what, for every screen and every app. Files are stored privately and opened through short-lived links. Shop screens and Live Floor TV links show only what the plant puts on them, and never costs. VectorXPro looks at your company's records only when you ask us to fix a problem, and then only at what that problem needs. To run the service we watch sign-ins, counts and dates, never what you've written.
Children
Vector Workflow is a workplace tool and is not intended for anyone under 16.
Changes
If this policy changes, the date above changes, and significant changes will be announced in the app.
Contact
VectorXPro LLC · Salina, Kansas · support@vectorxpro.com