Something's not working?

A button or a scan refused, with a reason

Vector checks the rules every time, and when it says no it says why, in plain words. The most common ones are on purpose:

• "… is at step 2, not this one." A traveler was scanned at the wrong machine. Take it to the step it shows.
• "… is still being planned. Release it to the shop first." A work order is released once every part to make has its route.
• "… is held: problem … is with …" A part with an open problem stays put until the problem is closed.
• "Entries can be changed for 7 days." After that, hours are fixed by a leader.

The camera won't scan

Allow the camera when your browser asks; if you said no, turn it back on in the browser's site settings for vectorxpro.com. Hold the traveler's code flat and filling about half the frame. A plug-in barcode scanner works anywhere you can type: it scans straight into the box on the Scan page.

I can't see a request or a work order

You see the requests you raised and the work of the teams you're on. Supervisors see their teams' work, and leaders see the whole plant. If you should be on a team, ask its supervisor or your admin.

I can't see costs

Costs, labour rates and capital numbers are shown to admins, leaders and anyone your admin makes a cost viewer. Everyone else sees hours, not money, and costs never appear on shop screens.

A date or "expected" looks wrong

Expected finishes are calculated, not typed: from the hours left on each step, the plant's working days and hours, and any promise date from an outside vendor. A late step moves everything after it. Today's date is your plant's, from its setup.

The page looks out of date

When we release a new version, a bar says a new version of Vector Workflow is ready: press Reload. ↻ Reload at the top reads the latest from Vector at any time. Shop screens update every minute on their own.

A file won't attach

Each file can be up to 50 MB, at most 20 at a time. A file added by mistake can be withdrawn with a reason; it stays on the record, marked as withdrawn.

Who gets them

• A new request goes to the supervisor of the team it lands with, and again if it's routed to another team.
• A late step goes to whoever owns it, then their manager if it stays late, on your plant's timing rules (Plant setup → Rules).
• A validation goes to the people invited to it.
• An invitation goes to the person invited.

All come from notifications@vectorxpro.com. Nobody is emailed about their own action.

Too many, or too few

The timing for late steps is your plant's to set, in Plant setup → Rules, by an admin. If someone is getting emails meant for a different team, check who is that team's supervisor.