OPERATIONSPRO
Privacy Policy
Vector Operations Pro · Last updated 10 November 2026
VectorXPro LLC makes Vector Operations Pro ("Vector"), an iPhone, iPad and Android app and website that organizations use to record problems at their sites, assign them, and prove they were fixed. This policy explains what information Vector handles, why, and the choices you have. Questions: support@vectorxpro.com.
Who controls your information
Vector is used by organizations, such as your employer. Your organization invites you, decides what is recorded, and controls its records. VectorXPro stores and processes that information on your organization's behalf. For questions about your organization's records, you can also ask its Vector administrator.
What Vector collects
| Information | Examples | Why |
|---|---|---|
| Account | Name, email address, job title, role, and the sites you can access | To sign you in, show who did what, and send you invitations and assignments |
| Work records | Items, notes, walk findings and results, due dates, status changes, and who made each | This is the service: the record your organization keeps |
| Photographs and files | Pictures you take or attach as evidence, and site or area plans | To show the problem, the fix and where it is |
| Places | Site names and addresses your organization enters, and pins placed on its plans | To show where work is. Vector does not track your device's location. |
| Sign-in security | If your organization uses company sign-in, your name and work email as your company's identity provider (for example Microsoft) sends them. If you use two-step verification, the secret your Authenticator app shares with Vector | To sign you in safely. Vector never receives your company password |
| Billing | For the organization that pays: its name, a billing contact's name and email, its plan and invoices. Card details go straight to Stripe; Vector never sees or stores a card number | To bill the organization for Vector |
| Outside contacts | Name, company and email of a contractor your organization assigns work to | So they can be named as an item's owner and told about it |
Vector uses the camera and photo library only when you choose to take or attach a photograph. Vector has no advertising, sells no information, and does not track you across other companies' apps or websites.
The vectorxpro.com website counts page visits with Cloudflare Web Analytics, so we can see which pages people read. It sets no cookies, does not identify you and does not follow you to other sites.
Who processes it for us
- Supabase hosts Vector's database, sign-in and file storage, in the United States.
- Microsoft Azure keeps an encrypted backup copy of the photos and files stored in Vector, in the United States, so they can be recovered if the main storage is ever lost. Nobody uses the copy for anything else.
- Stripe handles billing and card payments for the organizations that pay for Vector.
- Your identity provider (such as Microsoft Entra, Okta or Google), only if your organization chooses company sign-in.
- Resend delivers Vector's emails: invitations, password resets and assignment notices.
- Apple Maps looks up a site's address to show it on a map.
- Timestamp authorities (DigiCert, and FreeTSA as a backup) receive only a fingerprint (a SHA-256 hash) of your organization's record, never its contents, and sign the time they saw it. This is what lets anyone check later that the record has not been changed.
How long it's kept, and why some of it can't be edited
Vector is built so that an organization's record can be trusted: notes cannot be edited, a submitted walk is fixed, and withdrawn evidence stays on the record marked as withdrawn. Records are kept for as long as your organization uses Vector. When an organization closes its account, its records and files, including backup copies, are deleted in accordance with applicable law. VectorXPro does not keep an organization's records for it after closing, so an organization should save what it needs first, for example its evidence packs.
Your choices
- See or correct your details: your name and job title are shown in the app; ask your administrator or us to correct them.
- Delete your account: in the Vector app on iPhone, iPad or Android, go to Settings → Delete My Account, or write to support@vectorxpro.com from the address you sign in with. It is explained in full below.
- Emails: invitation and assignment emails are part of the service. Your administrator controls whether owners are notified.
Deleting your account
You can delete your own account in the Vector app: Settings → Delete My Account. You are asked for your password first, because it cannot be undone. Here is exactly what happens.
What is deleted: your sign-in and password, so you cannot sign in again and nobody can sign in as you; your email address; your job title and department; the list of sites you could see; and any unused invitation sent to your address.
What is kept, and why: your name stays on the walks you led, the findings you flagged, the notes you wrote and the items you closed. Vector's purpose is a record an outside auditor can rely on — a submitted walk cannot be edited by anyone, including us, and each entry is chained and timestamped so it can be checked later. Removing a name from work already recorded would falsify that record, and the chained history holds the earlier entries in any case. This is kept on the legitimate interest of your organization in a truthful safety and quality record, and to meet record-keeping obligations. The row that remains carries no address, no job title and no sign-in.
Items you still own stay with your organization, and a note is added to each one saying it needs a new owner, so work is not lost when someone leaves.
If you are the only Organization Admin, the app will ask you to make someone else an admin first, so your organization is not left with nobody able to run it. If you want your whole organization closed, or you would like your name removed as well and you believe your organization has no need to keep it, write to support@vectorxpro.com and we will deal with it with your organization.
Security
Data travels over encrypted connections. Each organization's records are kept separate, and the database decides who may see and change what. Photographs are stored privately and shown only to people in your organization. The full detail, including every company that processes data for us, is on our Security & Trust page. VectorXPro looks at your organization's records only when you ask us to fix a problem, and then only at what that problem needs. To run the service we watch sign-ins, counts and dates, never what you've written.
Children
Vector is a workplace tool and is not intended for anyone under 16.
Changes
If this policy changes, the date above changes, and significant changes will be announced in the app.
Contact
VectorXPro · support@vectorxpro.com