Support
Vector Operations
Email support@vectorxpro.com. A person reads every message and replies within two business days. Tell us your organization, what you were doing, and a screenshot if you can.
The app has its own Help Center: open Settings → Help for step-by-step articles on walks, items, evidence, closing and verifying, evidence packs, and inviting your team.
I can't sign in
- Vector is by invitation. Ask your organization's Vector administrator to invite the email address you use.
- Forgot your password? On the sign-in screen tap Forgot Password? and follow the email.
- Your invitation link didn't open Vector? Open Vector, tap Have an invitation code?, and enter your email and the 6-digit code from the invitation email. Only the newest invitation email works.
My photos haven't appeared
Walks keep working with no signal. Photos and findings wait on your phone and send when you're back in range; keep Vector open for a moment once you have signal.
Checking an evidence pack
Every page of an evidence pack says whether the organization's record checked out, with the number of entries, when the pack was made. An administrator can run the same check at any time in Settings → Record Check.
Delete my account
Email support@vectorxpro.com from the address you sign in with. See the Privacy Policy for what is removed and what stays with your organization's record.