Operations ProRecord progress
- 1Open the item.
- 2Tap Add Progress.
- 3Say what was done, then tap Add Note.
Notes are never edited or replaced once saved. If something changes, add another note. That's what keeps the history honest.
2Help Center / Working an Item
Working an Item
Progress notes, statuses, and sending it for verification.
2Statuses
OpenIn ProgressPending VerificationClosed
- OpenRaised, not yet started
- In ProgressBeing worked
- BlockedWaiting on something
- Pending VerificationThe owner says it's fixed and it's waiting to be checked
- ClosedVerified
- ReopenedClosed once, but the problem came back
- CanceledNo longer needed
When the work is done
The item moves to Pending Verification and waits for someone to check it.
- 1Add an After photo of the fixed condition.
- 2Tap Submit for Verification.
12Activity History
At the bottom of every item is its history: who raised it, who it was given to, when it was emailed, every note, photo and status change. Vector writes this itself. No one can edit it.
