PROJECT

Accountability. Clarity. Results.

Support

Something's not working?

Most answers are on this page. If yours isn't, write to us: a person reads every message and replies within two business days.

Email support Sign in

support@vectorxpro.com · Monday to Friday

Start here

Which of these is you?

I can't get in

Invitations, links that don't work, forgotten passwords, and "doesn't have Vector Project".

Something isn't working right

Buttons that refuse, files that won't attach, work you can't see, dates that look wrong.

My account, my company

Seats, roles, taking someone off a team, and closing an account.

How do I…?

Every part of the app, step by step, with pictures, in the Help Center.

I can't get in

Vector Project is invite-only. Your company's admin invites you and gives you a seat; nobody can make an account for themselves.

I never got an invitation

It went to the exact address your admin typed, from notifications@vectorxpro.com.

Search all your mail, not just the inbox, for Vector, including spam and the other tabs.
Still nothing? Ask your admin to check the address and send it again (Settings → People).

The invitation link says it has expired

The link and the code in the email work once, within 24 hours; the invitation itself stays open for 14 days. Sending it again replaces the earlier link, so always use the newest email.

I signed in and it says I don't have Vector Project

Your account exists, but your company hasn't given you a Vector Project seat yet, or the invitation went to a different address from the one you signed in with. Ask your admin to give you a seat, and tell them which address you use.

I've forgotten my password

Vector Project uses the same Vector account as the other Vector apps. In a Vector iPhone app, tap Forgot Password? on the sign-in screen and follow the email. Resetting it from the website is coming; until then, if you have no Vector app, write to us.

Something isn't working right

A button refused, with a reason

Vector checks the rules every time, and when it says no it says why, in plain words. The most common ones are on purpose:

Nobody signs their own work. Pick someone else to validate or review it.
Only the owner answers a request, starts, ticks the definition of done and submits.
Submitting needs the work attached and every checklist item met.
A signed version is locked. Add a new version instead; it needs new signatures.
On hold, nothing starts the clock: no new work, nobody starts, and no dates are accepted or moved until the lead resumes.

A file won't attach

Each file can be up to 50 MB. Files are added by the owner while the work is accepted and not yet signed off. Adding a file to submitted work takes it back to In progress, so it can be signed again.

I can't see a project, or someone's work

You see the projects you're on. Managers see the projects their people are on, and leadership sees every project. If you should be on a team, ask its lead or your admin to add you.

The page looks out of date

When we release a new version, the app shows a bar: "A new version of Vector Project is ready." Reload to use it. ↻ Reload at the top reads the latest from Vector.

A date looks wrong

Forecast dates are calculated, not typed: from each owner's promised date and working time, and from when the work they're waiting on is verified. A late input moves everything after it, and the page shows how many days were inherited and from where. A project on hold shows its open dates moved by the days on hold so far. Today's date is counted in US Central time.

My account, my company

Seats and roles

Everyone who signs in to Vector Project uses a seat. Company admins invite people, give and end seats, and name leadership and who looks after the phase templates, in Settings → People. Need more seats? Write to us.

Taking someone off a team

Someone who still owes or signs open work stays on until that work is verified, withdrawn or passed to someone else; the project's Team shows what keeps them on. The lead can't come off the team.

Deleting an account, or closing a company

Write to support@vectorxpro.com and we'll deal with it with your company. The record is built to be trusted, so names stay on the work already signed; our privacy policy explains exactly what is kept and why.

Step by step

The Help Center explains every screen

It is in the app under Settings → Help, and the same articles are here on the web:

Getting StartedWhat Vector Project does, and the few words it uses. My WorkWhat you owe, who's waiting on you, and what you're waiting on. Requests and PromisesAsking for work, answering a request, and what happens next. Doing the WorkStarting, the checklist, what you need from others, and slips. FilesAttaching the work, versions, and withdrawing a wrong file. Submit and Sign-offSubmitting, signing Complete and Reviewed, and sending work back. Risk and Early WarningRating the risk on your work, and the project’s early-warning card. PhasesHow a project's work is grouped, and who changes the phases. Phase TemplatesYour company's standard shapes of project, set up once. The ScheduleHow dates are calculated, and whose delay is whose. Projects and TeamsStarting a project, who sees it, and who runs the team. Holding, Killing and Closing a ProjectPause a project, stop one, or close it when it's done. Who Validates for MeHanding signing Complete down to someone on your team. Your AccountSigning in, your seat, and where your data lives.

Print and keep

Things you can put in somebody's hand

The quick card is the one worth printing. It is the size of a postcard, folds once, and answers the two questions everyone on a project asks: what do I do with this request, and how do I get it signed.

The quick cardFour pages, folded. Answer a request, and get it signed. Send this one to a print shop. The quick card, ready to printTwo Letter sheets, two cards each. Duplex on the long edge, cut across, fold once. The Owner's Manual24 pages. Setting up your company and running a project, from the admin's and the project lead's point of view.

Still stuck?

Tell us what you were doing and what happened. A person reads every message.

Email support

How every part of the app works, step by step, is in the Help Center. Setting up a company and running a project, start to finish: the Owner's Manual (PDF).